Privacy Policy

How we protect your non-public information.

Document Uploads & Handling

When you upload documents through our website (such as during the Reconsideration of Value process), we implement strict security measures to protect your sensitive information:

• Storage: All uploaded files are encrypted in transit and stored in secure, access-controlled cloud environments.
• Access: Documents are strictly accessible only to authorized Mortgage Pro Home Loans personnel and third-party appraisers directly involved in reviewing your specific request.
• Retention & Deletion: Uploaded documents are retained only for as long as necessary to complete the review process and comply with applicable state and federal record-keeping regulations. Once the required retention period expires, files are permanently and securely deleted from our systems.